PLEASE READ CAREFULLY
The purchase of any travel services offered by ERASMUS MADRID, constitutes a contractual arrangement between you (the Traveler) and ERASMUS MADRID, and represents your acceptance of the ERASMUS MADRID Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking any services.
ERASMUS MADRID (hereinafter and for purposes of this document referred as EM or as Erasmus Madrid) offers its services in person and through its website www.erasmusmadrid.org (hereinafter referred as the Web) to all its customers (hereinafter referred as the “client” and/or ” The User”) conditioned to the acceptance without modifications by the latter, of the terms and conditions outlined here, all by virtue of being an adhesion contract.
These terms and conditions (which may be modified at any time by EM) are applicable to all direct or indirect services offered by Erasmus Madrid online or via any mobile device, email, phone, by fax or by any other physical media, digital, tangible or intangible. By accessing, browsing and using our services, websites or any of our applications available across platforms and/or make a reservation, the client accepts to have read, understood and agreed with the terms and conditions detailed below.
erasmusmadrid.org is a subsidiary of a Spanish company Student Booking insider S.L established in Madrid, on Plaza Puerta del Sol 13, 3 Derecha Madrid Postal Code 28013 CIF B-87538377, Travel Agency License: CICMA: 3498
email,firstname.lastname@example.org Scoop of our service.
Erasmus Madrid offers brokerage services for tourism, providing our customers the research, selection and booking of places to stay in Madrid and the rest of Spain, tickets for theater events, movies, museums, tours, restaurant recommendations and any other activity directly and/or indirectly related to tourism, leisure and recreation. Services set forth above are for merely illustrative purposes and not for limitation purposes.
- About the Client
The User declares that has a legal age (at least 18 years old) and has the necessary legal capacity to be involved in this agreement, to use and hire services online and in person (hereinafter referred as the services) provided by EM in accordance with the terms and conditions outlined here, which he/she fully understands. The User is responsible of treating in a confidential way and appropriately safeguarding the passwords provided by Erasmus Madrid for accessing the website, and also prevents access to them of unauthorized third parties. The User agrees to be responsible for the economic consequences derived through the request of services produced by the use of the User password from the Erasmus Madrid website, as well by the use of User’s password by third parties. The User also declares that all information provided by him/her to access the website and in the course of its use, is true, complete and accurate, and he/she commits to keep it updated. The trips meeting time or return time everybody has to come on time. if traffic jam or any situation organiser can change time, they will inform you before, meeting time has to be on time for respect another clients.
The website is solely for the personal use of The User. It prohibits the modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation, whether with or without commercial purposes.
The User agrees not to use this website for any illegal or prohibited purposes. In particular, the User agrees to only use the website for himself, and the products or services purchased through the website will be for own use or consumption or for the people in the name of which he/she is legally authorized to act. The User will not resell to others the products or services purchased through the website.
- Purchase of products and services offered by EM through the website or by other means.
Through the website or any other mean, the User has access to information of products and services from third parties related to tourism and travel, and in some cases, the User can make reservations and purchases of such products and services to the correspondent suppliers.
When making a reservation through Erasmus Madrid, you enter into a direct contractual relationship (legally binding) with the hotel, transport , restaurant, cinema and/or any other product or service you have booked, therefore the duty of Erasmus Madrid is mainly and only as an intermediary.
The reservations or purchases that the User makes of products or services to the suppliers of his/her choice will be subject to the specific terms and conditions established for each case by the suppliers. Also, plain tickets issued in favor of the User will include important notices such as international passenger information about disclaimers and luggage liability limitations, among others. The User agrees to accept and respect the terms and conditions established by any supplier with which the User chooses to hire, including but not limiting to, payment of any amounts due and compliance of any rules and restrictions regarding availability of rates, products or services. If there are special rules or restrictions that would affect certain rates, products or services selected by the User, such special regulations or restrictions will be made manifest to the User on the screen prior to booking.
The information provided by EM is based on information provided to us by the suppliers of the services offered. The hotels, restaurants, flight companies, and so on, have their own website through which they are fully responsible to update rates, availability and other details shown on our website. EM intends that the service provided is as accurate as possible, however, as intermediaries we cannot verify or guarantee that all the information is accurate, complete or correct. Nor are we responsible for errors (such as gross errors and typographical errors), interruptions (due to temporary and/or partial server failure or due to reparations, upgrades and maintenance of our website or otherwise), inaccurate information, misleading or false, or lack of information. Erasmus Madrid is not responsible for the accuracy, completeness and correctness of the information (both descriptive and rates and availability) displayed on our website, since it is only with a title-oriented nature and it must be recalculated when requesting a personal offer. Our website does not constitute and should not be viewed as a recommendation or promotion (quality, service level or classification) of a tourist service offered.
The suppliers of products or services each acting within the scope of their duties, will be responsible in front of the User for the obligations compliance derived from the regulations in force and from the terms and conditions for each of the products and services hired, without Erasmus Madrid assuming obligation or responsibility regarding the products or services not provided directly.
Notwithstanding the foregoing and as part of the User support service, during the process of comparing offers from suppliers and the purchase by the User from the selected supplier of the products or services provided by Erasmus Madrid, the User empowers EM when necessary to ensure that the comparison between suppliers and the transaction between the User and the supplier of the products or services selected is done successfully; to act as its agent in the comparison and purchasing services, and perform on behalf of the User any action necessary in particular the payment to the suppliers of such products and/or services. In this case, the User will reimburse to Erasmus Madrid the amounts advanced by EM as agent.
According to the Article 27 of the Law 34/2002, of July 11, Services of the Information Society, the electronic document formalizing the contract for the purchase of products and/or services will be filed in the records of Erasmus Madrid and will be accessible for the User at any time upon request to the EM.
All prices shown trips on the website are with VAT and other taxes, which will be applied at the relevant time, unless indicated otherwise on our website or in the confirmation email.
The User agrees that EM is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is EM responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold EM harmless for any actions or damages arising from Supplier pricing.
EM reserves the right to charge User(s) for any increase in taxes, fees or surcharges (i.e. fuel). User(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.
When booking a tourist service the Client accepts the cancellation and not showing (if not presents) conditions, and other terms and conditions that may affect the reservation. Some rates or special offers do not allow changes or cancellations. If the Client wishes to review, modify or cancel a reservation, he/she should see the confirmation email and follow the instructions. Supplements may apply for cancellation in accordance with the cancellation and not showing conditions. If the client wishes to cancel these conditions will be applicable,
- For 1 day trips,
- 100 % Refund if client cancels the trip 96 hours (4 days) before the starting time of the trip
- 50 % refund if client cancels the trip 72 hours before the starting time of the trip
- 25 % refund if client cancels the trip 24 hours before the starting time of the trip
- 0 % refund in case of no show up or cancellations in less than 24 hours before the starting time of the trip
- 0 % refund after the trip starting time has passed.
- For Weekend trips which involve Hotel/ hostel/transportation
- 100 % Refund if client cancels the trip 7 days before the starting time of the trip.
- 50 % refund if client cancels the trip 5 days before the starting time of the trip.
- 25 % refund if client cancels the trip 24 hours before the starting time of the trip.
- 0 % refund in case of no show up or cancellations in less than 24 hours before the starting time of the trip.
You will get Full Refund if Erasmus Madrid has to cancel the trip, we will give infromation 48 hours before to trip.
- Private policy and personal data protection.
Erasmus Madrid respects the privacy of the User and protects his/her personal data. In compliance with the provisions of Law 15/1999 of December 13, Protection of Personal Data (hereinafter referred as “Data Protection Act”), EM reports that filling any physical and/or online document, the User’s personal data will be stored and processed in the files owned by Erasmus Madrid in order to offer, provide and process services (reservations management and collection of the products and services purchased), send information and offers, promotions and any recommendations from Erasmus Madrid; as well as for surveys, statistics and market trends analysis. We highly appreciate that these information is updated regularly an that any changes that may occur in the data will be provided to us, in order that Erasmus Madrid can be able to properly customize the services and align them to the interests and needs of the User, and successfully communicate to him/her the best offers on the market.
Also, Erasmus Madrid informs the User of the possibility of exercising the rights of access, rectification, cancellation and opposition of his/her personal data, being the responsible of the file Erasmus Madrid, established in Madrid, Puerta del Sol No. 13, 3 Drecha, CP 28013 and with CIF B-87538377 Travel Agency License CICMA: 3498 .
For the convenience of the User, the aforementioned rights can also be exercise by email at the address email@example.com.
For the purposes of the provisions set in Article 11 of the Data Protection Act, and given the nature of the products and services to which Erasmus Madrid provides access through its website and in person, both nationally and internationally, the User gives his/her consent so that his/her personal data can be given to any of the companies of the Erasmus Madrid group, in order to offer and provide services (reservations management and collection of the products and services purchased), send information and offers, promotions and any recommendations from EM, as well as for surveys, statistics and market trends analysis.
In the event that it will be effective the purchase of products and/or services offered by Erasmus Madrid, EM must necessarily communicate the User’s personal data to the suppliers of such products and/or services (tour operators, organizers of tours packages, airlines, hotels, etc.), who will be forced to use the personal data of the User only and exclusively to accomplish the main objective of the contract.
For the purposes of Article 34.e) of the Data Protection Act, the User consents that Erasmus Madrid can transfer his/her personal data under the terms and conditions stated above to suppliers in any country in the world, even those that do not offer a level of protection comparable to the Data Protection Act.
In either case, Erasmus Madrid guarantees the confidentiality of the User’s personal data and that the server on which the data is stored and processed has the necessary security measures to prevent access by unauthorized third parties. In addition, the User is informed of the following:
Erasmus Madrid is limited to collect and use the personal data that is necessary for the provision of high quality personalized services, among which may be included the information and advice about those products and/or services of other companies of the Erasmus Madrid group, as well as those offers or opportunities of other third companies that Erasmus Madrid considers can benefit the user or be of his/her interest.
When the User purchases a product or service through the website it must be specified the name, email address, credit card or debit card number, expiration date and phone number. Erasmus Madrid may communicate the User’s phone number to the messaging company to successfully process the order and inform about its status.
If the User enters a contest or special offer, Erasmus Madrid will request the name, address and email address for the organization of the contest or its promotion, and also for informing the winner or winners of the contest.
Through the registration in Erasmus Madrid and the User’s acceptance to receive newsletters with travel ideas and offers, the User also accepts the possibility of receiving advertising impacts, both those included in newsletters as those that will only contain exclusive information of the User.
In any case, Erasmus Madrid will not disclose the User’s personal data to any third party outside their organization. However, in case the User reserves or purchases a product or service through the website, it is possible that Erasmus Madrid will need to provide such data to third parties -who may reside anywhere in the world- with whom Erasmus Madrid maintains commercial relations. Also it may be possible that Erasmus Madrid must provide to such third parties global statistics about sales, clients, traffic data and other information of the website, but these statistics will not include any data that could personally identify the User.
- TRAVEL DOCUMENTS:
Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa , or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases EM from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. EM recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements.
- Intellectual property rights
Erasmus Madrid is registered UK international trade mark UK00003167320. All the content of the Erasmus Madrid website as well as any other tangible information (including, in an informative way but not limited to, text, graphics, logos, button icons, images, audio files, software, brochures, dossiers, etc.) are property of Erasmus Madrid or of their content suppliers, and are protected by national and international intellectual property regulations. The compilation (meaning the collection, arrangement and assembly) of all the content of the information provided to the User is exclusive property of Erasmus Madrid and is protected by the national and international intellectual property regulations.
It is forbidden any other use of the content of this website, including the reproduction, modification, distribution, transmission, further publication, partial or total exhibition and/or representation of it. In particular, it is strictly prohibited any kind of use outside the website of the images from the Erasmus Madrid website without the consent of Erasmus Madrid and/or its suppliers. Erasmus Madrid no related europen unión comisión. ERASMUS® is a registered trademark owned by the European Union and represented by the European Commission. This website is not related in any way to the ERASMUS® trademark. This website is not related to the European Union and the European Commission either.
- Liability limitation
Erasmus Madrid offers its services under the same conditions that are stated on the website or in their offices, and makes every effort to update, maintain and function properly the website, not being able to ensure the absence of technical failures, the infallibility of the service, nor that the system or site can be active at all times.
Erasmus Madrid supplies through its website various information about the products and services provided or offered by third parties, therefore it cannot accept any legal responsibility for the lack of truthfulness, accuracy, completeness and/or update of the data contained in the offers of products and/or services offered on the website by the various suppliers of those products and/or services. Also, Erasmus Madrid is not legally responsible for the data or information provided from the contributor’s sites. According to the limitations set out in these terms and conditions, we shall only be responsible for the damages directly attributable to our obligations regarding our services.
The responsibility limitation of Erasmus Madrid is the one established in the law applicable thereto and in particular, the one regarding the sectoral regulation of tour operators and/or travel agencies.
In any case, Erasmus Madrid is not responsible when:
- the rights observed in the execution of the contract are imputable to the consumer.
- the damages are imputable to third person not involved in the services offers by EM and they are unpredictable or insuperable.
- the damages are due to force majeure , understood as circumstances beyond those who invokes abnormal and unpredictable consequences of which could not have been avoided, despite having acted with due diligence.
- The damages are due to an event should the organizer, despite having put all due care , could not foresee or forestall , as well as sufficient cause in accordance with the the sectoral regulation of tour operators and/or travel agencies
- If a Traveler has incurred damage due to a natural disaster, a war, a riot, the suspension of the provision of Travel Services of transportation and accommodation facilities, etc., an order of a government or other public offices, or any other event in which ERASMUS MADRID is unable to intervene, the Company shall not be responsible.
If for majeure force reasons (including but not limited to, political and economic unrest or instability that affects safety), there were deficiencies in reservations, confirmations and/or execution of any trip or service hired through Erasmus Madrid; for circumstances that are not predictable or solvable by Erasmus Madrid, or even if it were impossible to comply with some of the agreed services, Erasmus Madrid and/or the group of companies of Erasmus Madrid are excluded from any liability arising by such deficiencies or violations.
- Links to other websites.
The website of Erasmus Madrid may contain links to other websites not managed by Erasmus Madrid that are included just for reference purposes only. Erasmus Madrid has no control over such sites nor is responsible for their content.
The inclusion of links to other websites does not imply that Erasmus Madrid promotes, endorses, guarantees or recommends them. Such links are offered only as an informative reference, without any valuation of the content, owners or products or services offered by them.
- Photographs or Pictures:
Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
- Usage of the communication forums of Erasmus Madrid
The user can use the existing communication forums or chat rooms of Erasmus Madrid to send and receive messages and materials related directly to the subject of the same, agreeing not to take any of the following behaviors:
Defame, insult and/or harass the rest of users or violate in another way their legal rights.
Publish, send via email or distribute through any other way, defamatory, indecent or illegal material or
Send files that contain virus or programs with similar characteristics that can affect the proper functioning of computers, software or data, whether from the website or from the rest of Users.
Announce or offer in sale any kind of products or services, nor conduct surveys or contests, nor send messages requesting its forwarding to others as a chain.
Erasmus Madrid does not endorse, nor review, nor filter, nor approves the content of the forums or chats, emails and other types of messages sent by users. Erasmus Madrid reserves the right to deny in its sole discretion and without notice, any user access to their website or any part thereof.
- Applicable law and jurisdiction.
These Terms and Conditions and any relationship between Erasmus Madrid and the User or Client shall be governed by Spanish law. Any dispute between the User and Erasmus Madrid directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration under Spanish law and both parties submit to the jurisdiction of the courts of the city of Madrid.
The original version of this document was written in Spanish and for courtesy to our Clients and/or Users, it has been translated into different languages. Notwithstanding the foregoing any controversy, doubts, consult and/or dispute arising in the interpretation and /or content of the translated versions, it must be referred to the spirit and purpose of the original mother version which is in Spanish.
Erasmus Madrid reserves the right to make changes at any time on its website as well in these Terms and Conditions.